iGlobalNetworks opened in 2000 on private funding by the partnership of Daniel Ribelin and Joseph Wilkins. A few years later we were purchased by DeBartolo Holdings and have since grown at a fairly substantial rate. Our business philosophy is simple and straight forward -- offer the customer “Unprecedented Support”. We have developed a business plan that allows us to grow at our pace eliminating the growing pains that have plagued other providers in our industry for years. We have established and maintained personal relationships with the vendors who provide us everything from routers to servers. We have partnered with Switch and Data allowing us to focus on what we do best; running our network and supporting our clients. 

            Our “Unprecedented Support” comes from the ability and skills of our technical staff. We have the highest skilled Linux, UNIX, and Windows engineers in the field today. iGlobalNetworks does not have layers of technical support frustrating you before you get to the technician that can fix the problem. The first voice you hear when you call our technical support is the technician that will fix the problem. We believe that our customers should never need our technical support; however, should a customer ever need us we are there on the first call. Now that truly is “Unprecedented Support”. 

            iGlobalNetworks has a plan for growth which allows us to adapt to the ever changing Internet landscape. We have chosen Switch and Data as our colocation facility for many reasons here are just a few. Switch and Data maintains the environment at the optimum for electrical devices. They take care of the daily maintenance of the power grid, air conditioners, battery backups, generators and the security. Eliminating these few key areas from our responsibility has allowed us to concentrate solely on the build up and security of our network. Switch and Data is great company to partner with – they keep it simple and we benefit. 

            Our network has been designed to offer speed, reliability, and accountability. We negotiate our own Service Level Agreements (SLA’s) giving us a competitive advantage – we know what we want and are unwilling to compromise our goals to get it. We currently have a full Gigabit uplink to Level3 and Progress Telecom. These two providers are our primary providers. We run a BGP4 enabled network with ImageStream routers and Extreme Networks switches. Our choices are based on practical experience and we have yet to be disappointed by any of our providers. We use Quality of Service (QoS) to ensure that our packets leave our network at full speed. We have purchased and implemented software and hardware to monitor and alert our technical staff of any problems or issues. We know that our customers demand the best and so do we. 

            iGlobalNetworks has two bandwidth accounting methods that clients may chose between. The first is the aggregated method which allows for the direct payment for bandwidth used. This method is best suited for sites with higher levels of traffic that do not have a spiked bandwidth graph. We also can use the 95th percentile allowing us to filter traffic and eliminate overages. The 95th percentile is better for lower traffic sites that do not have high bandwidth requirements.  

            All of this is impressive since we started with just a business class DSL, a single technician, and a different business plan, only a few years ago. Make the change to iGlobalNetworks we believe that once you are here – you are home.